Prismatic Heart Agency Internal Training

Support that works on real people's best days and worst days. This is the required training for virtual assistants, online business managers, and internal support team members joining Prismatic Heart Agency. Our clients are neurodivergent, chronically ill, disabled, queer, and BIPOC founders, along with burnt-out founders who have been failed by systems built for someone else. This training shows you how to support them well. You won't be asked to diagnose, coach, or become an expert in anyone's identity. You'll learn to give practical business support that is clear, warm, and sustainable, and that never asks a client to shrink, mask, or perform. What you'll learn The Prismatic Support Filter. Five questions (Brain, Body, Boundaries, Business, Belonging) to run before you send, build, schedule, or recommend anything. Capacity-aware planning. How to plan for best-day, normal-day, low-capacity, flare-day, and reentry versions of every workflow, and how to use a capacity menu. Communication that lowers friction. Clear messages, labels, deadlines with a Plan B, options with a recommendation, and reentry messages that never require an apology. Delegation from messy inputs. How to turn voice notes, screenshots, and scattered links into a structured task without putting the work back on the client. Admin systems that hold up. Inboxes, calendars, and follow-up trackers that give a founder's memory somewhere to live. Boundaries and urgency. How to protect scope, triage what is truly urgent, and stay clear of over-functioning. Identity-respectful support. Consent, confidentiality, money conversations, and how to respond when a client tells you about bias or harm. Tools, automation, and quality. Choosing the smallest useful system, knowing what should never be automated, and owning mistakes without a shame spiral.