Cancellation, Rescheduling and Refund Policy

Effective November 4, 2026

Prismatic Heart Agency LLC

Bodies, brains and businesses don't always follow a calendar. This policy gives you room for that and is clear about what happens when plans change. If something here doesn't fit your situation, email us at hello@prismaticheartagency.com. We'd rather talk it through than have you guess.

Free Vibe Check

The Vibe Check is free, so there's nothing to refund. If you need to move it or can't make it, reschedule from your confirmation email or just let us know. No fee, no explanation needed.

If two Vibe Checks in a row are missed without word, we may ask you to email us before booking again so we can find a time that works.

Neuro-Inclusive Support Plan ($297)

This is two Zoom sessions plus a written plan, paid in full when you book.

Rescheduling. You can move either session at no charge with at least 24 hours' notice.

Flare days. Once per booking, you can move a session with less than 24 hours' notice because of a flare, shutdown or health day. No fee and no explanation needed. Just message us before your start time.

Cancelling and refunds

Before Session 1, with at least 48 hours' notice: full refund.
Before Session 1, with less than 48 hours' notice: 50% refund, or the full amount as credit toward a new date.
After Session 1: no refund, because your plan is already being built for you. We'll still deliver your written plan, and Session 2 stays open for up to 90 days.

Missed sessions. If you miss a session without letting us know, we'll reach out once to rebook. If we don't hear back within 14 days, that session counts as used.

Monthly EA and OBM packages

Roots, Bloom, Flourish, Tend, Cultivate and Harvest all run under a signed service agreement. If anything in this policy conflicts with your agreement, your agreement wins.

Commitment. Packages start with a 3-month minimum so your EA or OBM has time to really learn your business. After that, they go month-to-month.

Billing. Payment comes out automatically at the start of each month for that month's package. If the date causes a cash flow problem, tell us and we'll work with you on timing.

Changing or cancelling. After your first 3 months, you can change packages or cancel with 30 days' notice. To cancel, email hello@prismaticheartagency.com with "Cancel" in the subject line. We'll confirm in writing within 3 business days and tell you your last billing date. You don't need to get on a call or give a reason.

Unused hours. In your first month, unused hours roll over as a courtesy. After that, they don't. If we see you using fewer hours than you pay for month after month, we'll reach out and suggest a smaller package.

Refunds. Hours already worked aren't refunded. If you cancel after your minimum, you'll finish out the month you've paid for.

Leaving early. Under your agreement, the remaining months of your 3-month minimum are still due if you end support early. If a health crisis or flare makes continuing impossible, email us and we'll talk about pausing your support instead.

When we can't be there. If your EA or OBM is out, Bloom and Flourish include coverage from someone who already knows your file. On other packages, if we can't deliver your hours in a given month, we'll credit what we couldn't deliver.

The Prismatic Blueprint ($5,500)

The Blueprint is a 45-day systems build: 40 hours of OBM work on a roadmap we agree on together. It's paid in two parts of $2,750 each.

Payment 1 holds your start date.
Payment 2 is due before your handoff and training sessions. Your recorded sessions, systems map and master doc are delivered once the balance is paid.

Changing your start date. You can move your start date once at no charge with at least 7 days' notice.

Pausing. If a week runs heavy, tell us and we'll pause the timeline until you're ready. You can pause for up to 30 days in total, and your 45 days pick up where they left off. If you need longer, we'll talk about what fits.

Cancelling and refunds

14 or more days before your start date: Payment 1 is refunded in full.
Fewer than 14 days before your start date: Payment 1 becomes credit toward a new start date within 6 months, or you can take a 50% refund.
Once Gather begins (Day 1): Payment 1 is non-refundable, because your OBM's time is reserved for you and the work has started.
If you stop before Build begins (Day 18): you don't owe Payment 2. You keep your approved roadmap and systems design.
If you stop on or after Day 18: Payment 2 is due. We hand over everything built so far, along with the SOPs written up to that point.

If we lose touch. The Blueprint needs replies within 48 hours when you can. If we don't hear from you for 21 days and you haven't asked to pause, we'll check in twice, then pause the project for you. After 60 days with no word, we close the project and hand over what's built. If Build has started, Payment 2 is due.

Revisions and extra work. Each deliverable includes up to two rounds of revisions. Anything added after your roadmap is approved, or anything beyond 40 hours, is quoted at $140 per hour and approved by you in writing before it starts.

If we can't finish. If we can't complete the roadmap we agreed on, we'll refund the unfinished hours at $137.50 per hour, which is the Blueprint price divided by 40 hours.

What stays yours. Everything is built in your own account under your login, so it stays yours however the project ends. Software subscriptions are paid by you directly to the tool and aren't refundable through us.

After handoff. You get 14 days of email support. If you want ongoing help, your OBM can stay on through a standard OBM package starting the month after handoff, under the monthly package terms above.

PA Scholarship

Scholarship spots follow the same terms as the monthly packages above, at the scholarship rate. Because spots are limited, if you cancel we'll offer your spot to the next person waiting.

Digital downloads

Downloads are delivered instantly, so they're non-refundable. If a file won't open, the link is broken, or you were charged twice, email us within 14 days and we'll fix it or refund you.

If we need to cancel

If we cancel a session or can't deliver something you've paid for, you choose: a full refund or a free reschedule.

Refund timing

Approved refunds go back to your original payment method within 7 to 10 business days.

What our support is and isn't

We provide business and personal support, operations and planning. We don't provide medical, legal, financial or mental health advice, and our plans aren't a diagnosis or treatment.

Questions

Email hello@prismaticheartagency.com. A real person on our team will get back to you.