Terms and Conditions

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Effective November 4, 2026

Prismatic Heart Agency LLC

These terms are the ground rules for using prismaticheartagency.com, buying from our store and booking or hiring us. We've kept them as plain as we can. By using the site or our services, you agree to them. If anything here is unclear, email hello@prismaticheartagency.com before you buy.

 

1. Our services

Prismatic Heart Agency LLC provides:

• Executive assistant (EA) and virtual assistant support

• Online business management (OBM) and operations support

• Personal admin support

• The Prismatic Blueprint, a 45-day systems build

• The Neuro-Inclusive Support Plan

• Free Vibe Check calls

• Digital products, like templates, toolkits and printables

Monthly packages and the Prismatic Blueprint also need a signed client agreement before work starts. If your agreement and these terms ever disagree, your agreement wins.

 

2. Using our website

When you use our site, you agree:

• Not to use it for anything unlawful or harmful

• Not to copy, resell or republish our content without written permission

• Not to try to break, overload or get around the site's security

• That information you give us is accurate, as far as you know

Our blog and free resources are for general education. They aren't advice for your specific situation.

 

3. Payments, cancellations and refunds

Payment terms, cancellations, rescheduling and refunds for every service and product are explained in our Cancellation, Rescheduling and Refund Policy at prismaticheartagency.com/policies. For monthly packages and the Prismatic Blueprint, your signed agreement also applies, and it wins if the two differ.

In short:

• Sessions and digital products are paid at checkout.

• Monthly packages are billed automatically at the start of each month, with a 3-month minimum and 30 days' notice to change or cancel after that.

• The Prismatic Blueprint is paid in two parts.

• Prices are in US dollars and may change, but a change never affects something you've already paid for or a package in its current month.

 

4. Working together

Good support goes both ways. When you work with us, we ask that you:

• Send the access, information and materials we need for the work

• Use the communication channels we set up together, like email, Trello, Slack, voice notes or Marco Polo

• Respect the hours, scope and boundaries in your package or agreement

• Let us know when your capacity changes, so we can adjust instead of guessing

 

In return, we'll communicate clearly, keep your information confidential, respect your boundaries and capacity, and tell you early if something is off track.

If work is paused because we're waiting on you, timelines move with it. If communication breaks down for a long stretch, we'll reach out before pausing or ending services, as described in our Cancellation, Rescheduling and Refund Policy.

How we handle your personal information is covered in our Privacy Policy at prismaticheartagency.com/privacy-policy.

 

5. Testimonials and reviews

We only share your words, name or business publicly with your permission. You can ask us to remove a testimonial at any time, and we'll take it down from our site within 7 days. We never edit a testimonial to change its meaning, and we never offer rewards for positive reviews only.

 

6. Intellectual property

What's ours. Our website content, branding, templates, workbooks, frameworks and training materials (including The Capacity-Aware Business Toolkit and the Prismatic Blueprint process) belong to Prismatic Heart Agency LLC.

 

What's yours. Your business, content, accounts and data stay yours. Anything we create specifically for you, like SOPs, systems, plans and documents, becomes yours once it's paid for. Systems we build in your accounts stay in your accounts.

 

We may reuse general know-how and non-identifying templates we develop along the way, but never your confidential information.

 

7. Digital products

When you buy a digital product, you get a personal license to use it in your own business. You can print it and adapt it for yourself and your team. You can't resell, share publicly, or pass it off as your own product.

 

8. What we are and aren't

We provide business support, operations, planning and personal admin. We aren't doctors, therapists, lawyers, accountants or financial advisors. Nothing we provide, including support plans and flare-day protocols, is medical, mental health, legal, tax or financial advice, a diagnosis or treatment. Please check with a qualified professional for those.

 

9. Limits of our responsibility

We do careful, thoughtful work, and we stand behind it. That said:

• We can't guarantee specific business results, like revenue, growth or rankings.

• We aren't responsible for outages, changes or problems caused by third-party tools and platforms.

• We aren't responsible for results that come from information we weren't given, or from tools or systems used in ways we didn't set up.

• To the extent the law allows, our total responsibility for any claim is limited to the amount you paid us for the service the claim relates to, and we aren't liable for indirect or consequential losses.

 

10. Ending services

You can end services as described in our Cancellation, Rescheduling and Refund Policy and your agreement. We may pause or end services, or access to digital products, if these terms are seriously broken, if payment stops, or if continuing would be unsafe or unlawful. If we end services, we'll tell you in writing and hand over what's yours.

 

11. Governing law

These terms are governed by the laws of the State of Nevada, USA. If a disagreement comes up, we'd like to talk it through directly first. Email us and we'll respond within 5 business days.

 

12. Changes to these terms

If we update these terms, we'll change the date at the top. Changes don't apply to anything you've already paid for unless you agree.

 

Contact

Prismatic Heart Agency LLC Las Vegas, Nevada hello@prismaticheartagency.com